Privacy Policy

Your privacy is fundamental to everything we do. Learn how we collect, use, and protect your personal information with complete transparency.

Last updated: March 15, 2024

Our Commitment to Your Privacy

At PostureGuard™, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our devices, mobile app, and services. We're committed to being transparent about our data practices and giving you control over your personal information.

Information We Collect

  • Personal information you provide (name, email, shipping address)
  • Device usage data and posture metrics from your PostureGuard™
  • Mobile app interaction data and preferences
  • Customer support communications
  • Payment information (processed securely by our payment partners)

How We Use Your Information

  • Provide and improve our products and services
  • Process orders and provide customer support
  • Send important product updates and safety information
  • Analyze usage patterns to enhance device functionality
  • Comply with legal obligations and protect our rights

Information Sharing

  • We do not sell your personal information to third parties
  • Service providers who help us operate our business (under strict agreements)
  • Legal authorities when required by law or to protect safety
  • Business partners only with your explicit consent
  • Aggregated, anonymized data for research purposes

Data Security

  • Industry-standard encryption for all data transmission
  • Secure cloud storage with regular security audits
  • Limited access to personal information on a need-to-know basis
  • Regular security training for all employees
  • Incident response procedures for any potential breaches

Your Privacy Rights

Access Your Data

Request a copy of all personal information we have about you

Correct Information

Update or correct any inaccurate personal information

Delete Your Data

Request deletion of your personal information

Data Portability

Export your data in a commonly used format

Opt-Out

Withdraw consent for data processing activities

File Complaints

Contact data protection authorities about our practices

Cookies & Tracking Technologies

Essential Cookies

Required for basic website functionality and security. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie preference center.

International Data Transfers

PostureGuard™ operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by data protection authorities
  • Adequacy decisions ensuring equivalent protection levels
  • Regular audits of our international data handling practices

Questions About Your Privacy?

Our Data Protection Officer is here to help with any privacy-related questions or concerns.

Email Us

enquiries.postureguard@gmail.com

Response within 48 hours

Call Us

07438761151

Mon-Fri 9AM-6PM GMT

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Send you an email notification at least 30 days before changes take effect
  • Display a prominent notice on our website and mobile app
  • Give you the option to review and accept the updated policy